Network Management

Proactive Network Management for Zero Downtime

24/7 network monitoring, firewall management, and SD-WAN optimization for enterprise networks — with 99.99% uptime SLA and under 5-minute issue detection on Cisco, Juniper, and Fortinet infrastructure.

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99.99% Network Uptime SLA
<5min Issue Detection Time
200+ Networks Under Management
60% Faster Incident Resolution

Network downtime costs enterprises an average of $5,600 per minute. Unicrats eliminates reactive network management — replacing it with 24/7 proactive monitoring, automated alert triage, and pre-emptive issue resolution that fixes network problems before users notice. We manage LAN, WAN, SD-WAN, wireless, and firewall infrastructure for 200+ networks across Cisco, Juniper, Fortinet, and Palo Alto platforms.

Why It Matters

Key benefits for your business

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24/7 Proactive Monitoring

Every device, interface, and link monitored in real time. Threshold-based alerts detect anomalies within 5 minutes — bandwidth spikes, packet loss, interface errors, and CPU/memory exhaustion caught before they cause outages.

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Firewall & Security Policy Management

Firewall rule review, ACL management, VPN tunnel health monitoring, and security policy optimization across Cisco ASA, Fortinet FortiGate, Palo Alto, and Juniper SRX platforms.

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SD-WAN Optimization

SD-WAN policy configuration, application-aware routing, WAN link failover testing, and quality of service (QoS) tuning to prioritize critical business applications over recreational traffic.

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Bandwidth & Capacity Planning

Traffic analysis reports identify top talkers, bandwidth hogs, and capacity bottlenecks. We provide monthly capacity planning recommendations to prevent performance degradation before it occurs.

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VPN Management

Site-to-site VPN tunnel management, remote access VPN (SSL/IPsec), VPN performance monitoring, and certificate lifecycle management — ensuring secure connectivity for all remote sites and users.

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Configuration Management & Compliance

All network device configurations version-controlled and backed up daily. Change management for every configuration update with rollback capability. Compliance reporting for PCI-DSS, HIPAA, and ISO 27001.

What We Offer

Our Network Management services

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LAN Management

Managed switching infrastructure including VLAN configuration, spanning tree optimization, port security, and 802.1X network access control for wired endpoints.

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WAN & SD-WAN Management

WAN circuit management, SD-WAN policy configuration, multi-link load balancing, application-aware routing, and failover testing to ensure business continuity.

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Wireless Network Management

Enterprise Wi-Fi management covering AP provisioning, SSID configuration, RF channel optimization, client roaming policies, and wireless intrusion detection.

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Firewall Administration

Firewall rule lifecycle management, NAT configuration, IPS/IDS tuning, application control policies, and regular security audits on Cisco, Fortinet, Palo Alto, and Juniper platforms.

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Network Performance Monitoring

Real-time dashboards and historical reporting on interface utilization, latency, jitter, packet loss, and application performance — with automated baselining for anomaly detection.

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Incident Response & Troubleshooting

24/7 NOC team for network incident response — packet captures, routing diagnostics, BGP/OSPF troubleshooting, and vendor escalation management with defined resolution SLAs.

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Our Process

How we deliver results

01

Network Discovery & Audit

We perform a full network discovery — documenting every device, topology, VLAN, routing protocol, and firewall policy. A baseline performance report establishes normal thresholds for anomaly detection.

02

Monitoring Deployment & Configuration Backup

We deploy network monitoring agents (agentless SNMP/NetFlow), configure alerting thresholds, and establish automated daily configuration backups for every managed device.

03

Ongoing Management & Optimization

24/7 NOC monitoring, proactive issue resolution, firewall rule reviews, firmware patch management, and quarterly performance optimization reviews to improve throughput and reduce latency.

04

Reporting & Capacity Planning

Monthly SLA compliance reports, incident post-mortems for P1/P2 events, traffic growth trend analysis, and annual capacity planning recommendations to stay ahead of network demand.

Technologies & Tools We Use

Cisco IOS/IOS-XEJuniper JunosFortinet FortiGatePalo Alto NetworksSolarWindsPRTGNagiosWiresharkNetFlow AnalyzerCisco SD-WAN (Viptela)VMware SD-WANAruba Networks
Industries

Industries we serve

Financial ServicesHealthcareManufacturingRetail & E-commerceLogisticsEducationHospitalityGovernment
Why Unicrats

Why leading companies choose us

We are a team of 50+ specialists across SEO, development, cybersecurity, cloud, and BPO — delivering measurable outcomes for clients across the US, UK, UAE, and India.

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NOC-Backed 24/7 Coverage

A dedicated Network Operations Center staffed around the clock — not a single on-call engineer but a full team with network specialists monitoring your infrastructure in real time, every hour of every day.

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Multi-Vendor Expertise

Certified engineers across Cisco (CCNP), Juniper (JNCIP), Fortinet (NSE), and Palo Alto (PCNSE) — we manage your existing vendor mix without forcing costly hardware replacements.

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Change-Controlled Configuration Management

Every network change goes through formal change control — impact assessment, rollback plan, and maintenance window scheduling. Zero unauthorized changes, full audit trail for compliance.

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FAQ

Frequently asked questions

What does network management include vs. what is extra?
Our managed network service includes 24/7 monitoring, alerting, incident response, firewall policy management, configuration backup and change management, VPN management, and monthly reporting. Hardware procurement, major infrastructure upgrades, and on-site visits are priced separately.
How quickly can you detect and respond to a network outage?
Our monitoring platform detects interface failures within 30–60 seconds. Our NOC team acknowledges the alert within 5 minutes, performs initial diagnosis within 15 minutes, and initiates resolution within 30 minutes for P1 outages. Full resolution SLA depends on the nature of the fault (device failure vs. ISP issue vs. configuration problem).
Can you manage our network if we have mixed vendor hardware?
Yes — multi-vendor environments are the norm, not the exception. We manage Cisco, Juniper, Fortinet, Palo Alto, Aruba, HP/Aruba, and Ubiquiti infrastructure. Our monitoring platform (SolarWinds/PRTG) is vendor-agnostic, and our engineers hold certifications across all major vendors.
How do you handle network changes and upgrades?
All changes follow a formal change management process: change request submitted, impact assessment completed, rollback plan defined, change window agreed (typically off-peak hours), change executed with monitoring, and post-change validation. Emergency changes follow an expedited process with mandatory post-implementation review.
Do you provide network documentation?
Yes — we maintain up-to-date network diagrams (Layer 1, Layer 2, Layer 3), IP address management (IPAM), VLAN registers, firewall rule registers, and device inventories. All documentation is stored in your network management portal and updated after every change.
What is included in your monthly network performance reports?
Monthly reports cover: uptime by device and circuit, incident count and resolution time by priority, SLA compliance summary, top bandwidth consumers, firewall event summary, configuration changes made, and recommendations for the following month. P1/P2 incidents also receive individual post-incident reports.
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