24/7 Live Chat That Converts
Visitors Into Customers
Unicrats provides round-the-clock live chat support with English-fluent Mumbai agents. Handle pre-sales questions, customer service, and technical queries that turn browsers into buyers.
Unanswered chat inquiries are lost revenue. Studies show businesses that respond to chat within 30 seconds convert 25% more visitors. Unicrats live chat agents respond instantly, answer product questions accurately, and guide prospects to purchase — 24 hours a day, 7 days a week.
Key benefits for your business
Sub-30-Second Response
Agents available and responding within 30 seconds — the critical window for live chat conversion.
60% Cost Savings
Full 24/7 coverage at a fraction of the cost of in-house chat agents in the US, UK, or Australia.
Conversion Uplift
Our agents are trained in consultative sales techniques that guide prospects toward purchase decisions.
All Time Zones Covered
Shifts covering EST, CST, PST, GMT, and AEST so no visitor goes unanswered regardless of location.
Brand Voice Training
Agents trained on your product, tone of voice, FAQs, and escalation procedures before going live.
Weekly Performance Reports
Chat volume, response time, CSAT, and conversion data delivered every week with improvement recommendations.
Our Chat Support services
How we deliver results
Brand Onboarding
Product training, FAQ library build, chat scripts, and escalation procedure documentation.
Platform Setup
Configure your chat platform (Intercom, LiveChat, Drift, Zendesk) with agent accounts and routing rules.
Agent Certification
Agents pass test chat simulations before going live. Gradual ramp-up with quality monitoring.
Optimise & Scale
Weekly CSAT and conversion reviews. Script improvements. Scale agent count to match chat volume.
Technologies & Tools We Use
Industries we serve
Why leading companies choose us
We are a team of 50+ specialists across SEO, development, cybersecurity, cloud, and BPO — delivering measurable outcomes for clients across the US, UK, UAE, and India.
Fluent English Agents
All agents have strong written English skills, pass communication assessments, and are coached on neutral accent for voice.
Conversion-Focused Training
Agents trained in consultative sales techniques — not just answering questions, but guiding purchase decisions.
NDA & Data Security
All agents sign NDA. Chat data handled per GDPR and CCPA. No screen recording or data export outside your platform.
Get a free consultation
No commitment. Response within 2 hours.
Frequently asked questions
How quickly can you start handling our live chats?
What chat platforms do you support?
Do your agents work nights and weekends?
Can your agents handle pre-sales and closing, not just support?
Ready to grow your business
with Chat Support?
Join 100+ companies in Mumbai, India & USA that trust Unicrats for results.